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I truly believe e-automate is superior to the competition due to its ease of use and reporting capabilities. We have gained efficiencies in our administrative functions that have positively impacted our bottom line. I highly recommend that dealers consider partnering with Digital Gateway to successfully manage their businesses. Jamie Hoffman, CPA
Chief Financial Officer
Offix LC
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Optimize your field service force
Remote Tech is an add-on module for e-automate™ dealer management software. With it, your field service technicians are empowered with the ability to get information, manage service activities, and input data while out in the field using their laptop, palm®, windows mobile®, or blackberry® devices.
Information can be shared with the home office in real-time via the Internet or service calls can be handled offline and synchronized with the system later.
Technician call queue
Dispatch, arrival, record parts and meters, labor, odometer and notes.
Call history, including full details
Reschedule
Field Transfer for tech to tech part exchange
Inventory searches for part availability
Timecard entry
Integrated Mapping using mapquest mobile
Bluetooth barcode scanning for parts entry
Field Manager tools:
- call list report with several filters
- reassign calls
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